Magic Alley & The Lost Years Of William Shakespeare; the world's oldest makers and purveyors of magical wares, and msueum of magic, fairytales and time travel

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Booking Refund Policy

Please ensure that you have read and understood our terms and conditions of business and our refund policy. When you make a booking with us, you are deemed to have accepted the following:

REFUND POLICY

1. If you cancel any booking within a seven (7) working day period after the booking is made and paid for in full we will issue a full refund less a 5%* administration charge subject to the following conditions:

1.1 Requests for a refund more than six (6) weeks before the event will be paid less a further 15%* cancellation charge.
1.2 Requests for a refund between six (6) and four (4) weeks prior to the event will be paid less a further 45%* cancellation charge.
1.3 No refunds will be given less than four (4) weeks prior to the event.
1.4 No refunds will be given if you cancel on the day of the event ~ however, at our discretion and subject to availability we may allow you to attend a future event.
1.5 All deposits are non-refundable and non-transferable. Bookings for visits to Father Christmas are non-refundable and non-transferable.
* This percentage relates to the FULL cost of the event.

2. If you cannot attend an event then please contact us as soon as possible, even if it is less than four weeks so that our staff know you will not be attending, thank you.

3. No refunds are given if you are too scared to stay for the whole event.... you have been warned!

4. Failure to attend does not entitle you to a refund.

5.Some events (including tickets for Father Christmas) are non transferable and non refundable.

 

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 "Wonderful stories - thank you!"   "The Wizarding Timeline was awesome!"    "OMG! You've got wands!"
"You made our visit to Stratford - thank you!"    "It's a must see for fans of Wizard's Thatch!"
"We drove for 4 hours to get to you, was it worth it?  You bet it was, thank you!"

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STMO Media Group: Not Just Shakespeare Official Tourist Information for Stratford upon Avon, The Creaky Cauldron & Magic Alley Shop, Cafe and Museum